1. Returns
We want you to be completely satisfied with your purchase from high-tech-solutions.com. If for any reason you are not satisfied, please follow our return policy guidelines below.
2. Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Returns must be initiated within [number] days from the date of purchase.
3. Non-Returnable Items
Certain types of items are non-returnable, such as:
- Downloadable software products.
- Gift cards.
4. Return Process
To initiate a return, please contact our customer support team at contact@high-tech-solutions.com with the following information:
- Order number.
- Item description.
- Reason for return.
5. Changes to Privacy Policy
We reserve the right to update our privacy policy at any time. Changes will be effective immediately upon posting on our website.
6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 14 days.
7. Exchanges
If you need to exchange an item for a different one, please contact our customer support team. We will provide you with guidance on the exchange process.
8. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
9. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will work to resolve the issue and provide you with instructions for returning the item.
10. Changes to the Return Policy
We reserve the right to update our return policy at any time. Changes will be effective immediately upon posting on our website.